The Pankey Administrative Team: Inspiring Front Office Excellence
April 27, 2023 @ 8:00 am - April 28, 2023 @ 3:00 pm$1,900
The Pankey Administrative Team: Inspiring front office excellence
Front office systems for a Pankey-trained dentist hold very specific differences compared to a typical dental office. Learning how to differentiate your practice begins and ends with the people that your patients experience as they enter and leave your office. Join us for this unique program designed with your practice in mind!
From answering the phones to crafting an intentional schedule, this course provides your administrative team with the necessary skills to support you in practicing your preferred style of dentistry.
At the completion of this course, participants will be able to:
- Experience the Pankey philosophy as a pathway to individualizing patient experiences
- Identify and create systems (ie: strategic scheduling, phone skills, financial agreements, hand-offs) that support predictable and consistent day-to-day activities
- Enhance team members’ understanding of the financial engine in your practice
- Initiate high levels of team collaboration between administrative and clinical teams
The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. The Pankey Institute designates this activity for 15 continuing education credits.
To enhance your learning experience and ease your travel, we offer accommodations on-site at The Pankey Institute. Each bedroom has a full bathroom ensuite and amenities such as TV, hairdryer, small steamers in each wardrobe and plush Pankey Lodge robes for your use. We also have a very large living room and kitchen for your personal relaxation. The One Club at The Pankey Institute is located on the second floor of the Institute.
To inquire about pricing, availability and further information, please contact Participant Services at 305.428.5500 or 1.800.4-PANKEY
Refund/Cancellation Policy: Most courses require a non-refundable deposit. Requests to cancel must be made in writing.
For courses under $500, payment is due in full at the time of registration. Cancellations received prior to 90 days before the start of the course will be honored minus a $50 administrative fee which is non-refundable.
Courses over $500 require a non-refundable deposit at the time of registration. The tuition balance is due 90 days prior to the start date of the course. Requests received prior to 90 days before the start of the course will be subject to forfeiture of the deposit and 50% of the course tuition, however, the remaining tuition may be transferred to another course date.
No refunds or transfers will be issued for cancellations received within 90 days of the start of the course. Please allow 3 weeks for processing of refunds. Pankey reserves the right to cancel or reschedule any course or scheduled faculty with advance notice to registrant. In no event shall Pankey be liable for any cancellation or change penalties assessed by the airlines, hotels, or other travel related expenses as a result of course date changes or course cancellations including changes related to weather, natural disasters, or other unforeseen events.
Media Policy: By registering for this course permission is hereby granted, unless a written request is received, to use any and all photographic imagery and video footage taken of the participant at this event and activities pertaining to this event, without payment or other consideration. It is understood that such materials may be published electronically or in print, or used in presentations or exhibitions. Additionally, participants’ names and contact information will be shared amongst the other participants and will be made available to the course members unless a written request is received to prohibit this sharing of information.
The L. D. Pankey Dental Foundation, aka The Pankey Institute is a nonprofit corporation organized and chartered in the State of Florida that accepts all registrants regardless of age, race, sex, creed, national or ethnic origin, and it does not discriminate on any such basis with respect to its activities, programs and policies. A copy of the official registration and financial information may be obtained from the Division of Consumer Services by calling toll free (800-435-7352) within the state. Registration does not imply endorsement, approval or recommendation by the state.