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E1: Developing the Exceptional Dental Practice and the Engaging Patient Experience

July 14, 2017 @ 10:00 am - July 18, 2017 @ 1:00 pm


It is said that we only get one chance to make a great first impression. Nowhere is this more accurate than in your dental practice. Essentials 1 is the foundation on which many of the world’s most exceptional dental practices were built, and this course has continued to be the experience that many of today’s top clinicians identify as the beginning of their journey to excellence. This curriculum, like its predecessor, Continuum 1 (C1), is the perfect blend of applicable techniques, practice philosophy, financial management, and behavioral skills to immediately elevate your practice to a new level and set the course for achieving the practice of your dreams.

Your E1 experience will be led by a member of the Pankey Visiting Faculty who has more than 20 years of private practice experience, combined with many years of experience teaching this course. Anchoring the team will be the Pankey Institute’s clinical, technical, and laboratory staff, some of whom have been involved in the Pankey Institute’s educational efforts for over 25 years.

Learning Objectives

Our goals with this course are to help you:

  • Create a new patient experience that is exceptional and differentiates your practice from others in the community
  • Learn the skills and techniques to acquire the patient records necessary to fully evaluate your new patient
  • Understand how to identify and record Centric Relation
  • Enhance your digital photography skills
  • Learn how to involve your patient in the process of the comprehensive co-discovery examination
  • Understand function, restoration design and communication skills to achieve exquisite and predictable aesthetics
  • Learn behavioral foundations that will help you build an enjoyable patient family and a practice team that will minimize stress, be emotionally fulfilling, and financially rewarding
  • Develop financial tools for practice and personal financial freedom
  • Understand the renowned L. D. Pankey Philosophy of practice and envision a plan to implement these concepts in your practice

ADA CERP Certified

The Pankey Institute is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. The Pankey Institute designates this activity for 47 continuing education credits.


July 14, 2017 @ 10:00 am
July 18, 2017 @ 1:00 pm
Event Categories:


CE Hours
Drs. Scott Logan, Cliff Litvak, Sandy Andrew, and Mark Murphy
$650 shared/$975 single occupancy
Registration Link

To enhance your learning experience and ease your travel, we offer accommodations on-site at The Pankey Institute. Each bedroom has a full bathroom ensuite and amenities such as TV, hairdryer, small steamers in each wardrobe and plush Pankey Lodge robes for your use. We also have a very large living room and kitchen for your personal relaxation. The One Club at The Pankey Institute is located on the second floor of the Institute.

To inquire about pricing, availability and further information, please contact Participant Services at 305.428.5500 or 1.800.4-PANKEY

Refund/Cancellation Policy: Most courses require a non-refundable deposit. Requests to cancel must be made in writing.
For courses under $500, payment is due in full at the time of registration. Cancellations received prior to 90 days before the start of the course will be honored minus a $50 administrative fee which is non-refundable.
Courses over $500 require a non-refundable deposit at the time of registration. The tuition balance is due 90 days prior to the start date of the course. Requests received prior to 90 days before the start of the course will be subject to forfeiture of the deposit and 50% of the course tuition, however, the remaining tuition may be transferred to another course date.
No refunds or transfers will be issued for cancellations received within 90 days of the start of the course. Please allow 3 weeks for processing of refunds. Pankey reserves the right to cancel or reschedule any course or scheduled faculty with advance notice to registrant. In no event shall Pankey be liable for any cancellation or change penalties assessed by the airlines, hotels, or other travel related expenses as a result of course date changes or course cancellations including changes related to weather, natural disasters, or other unforeseen events.

Media Policy: By registering for this course permission is hereby granted, unless a written request is received, to use any and all photographic imagery and video footage taken of the participant at this event and activities pertaining to this event, without payment or other consideration. It is understood that such materials may be published electronically or in print, or used in presentations or exhibitions. Additionally, participants’ names and contact information will be shared amongst the other participants and will be made available to the course members unless a written request is received to prohibit this sharing of information.

The L. D. Pankey Dental Foundation, aka The Pankey Institute is a nonprofit corporation organized and chartered in the State of Florida that accepts all registrants regardless of age, race, sex, creed, national or ethnic origin, and it does not discriminate on any such basis with respect to its activities, programs and policies. A copy of the official registration and financial information may be obtained from the Division of Consumer Services by calling toll free (800-435-7352) within the state. Registration does not imply endorsement, approval or recommendation by the state.